How Hello Customer used Sopro's targeted personalisation to deliver new leads
Hello Customer provides next generation customer experience software. Easy to use software to turn customer feedback into true employee enthusiasm and culture change from the CEO on down, right into the frontline.
Hello Customer helps a client achieve a customer centric culture by asking customers for real-time honest and open feedback; connecting all feedback back to the clients’ employees; augment with Artificial Intelligence for real insights – ISAAC, which will find the most important trends, as it will understand, interpret and categorise all feedback.
Success metrics
Lead generation
Sopro generated over 2,300 leads for Cohaesus
Cost efficiency
Cost per lead ranged from £23 to £81, providing a significant return on investment.
Speed of messaging
The flexibility of the campaign allowed Cohaesus to pivot their business to adapt to the new conditions.
Major lead source
Sopro is a major and reliable lead source for Cohaesus, significantly contributing to their sales pipeline and overall growth.
Company
Website
https://hellocustomer.com/Location:
Belgium
Product/Service
Information Services, Software
Deal cycle
/
Size
50- 10000
Location
UK
Role/Function
Owners & Senior customer roles
Objectives
- Helping companies across the UK and Europe to capture and make use of customer experience feedback in ways that rapidly uplift commercial performance.
- Enabling the customer automatically to capture and centralise customer feedback across high volumes of customer interactions/engagements
- Giving the customer the right tools to visualise, understand and precision manage engagement in better informed and genuinely impactful ways
Our solution
Campaign performance
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