Your CV should highlight your most relevant experience. It should be clear, easy to follow, and tailored to the role you’re applying for. A cover letter is a chance to tell us why you’re interested in the role, what makes you a great fit, share a bit of personality, and highlight anything your CV doesn’t tell us.
Customer Success careers at Sopro
Join Sopro’s Customer Success team to guide strategy, present insights, and build lasting relationships. Be the voice of the client.
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Who we are
We’re the link between Sopro and our clients, building lasting relationships and making sure every client gets the strategic guidance, performance insight, and problem-solving support they need to succeed.
What we do
From onboarding and success planning to performance reviews and ongoing support, we’re with our clients every step of the way. We help them make sense of campaign data, fix what’s not working, and find new ways to grow.
As a Customer Success Manager, you’ll act as a trusted partner: keeping clients informed, making strategic recommendations, and working closely with internal teams to keep everything on track and performing at its best.
To succeed here, you need to balance big-picture thinking with great attention to detail. You’re the voice of the client, the problem-solver, and the person who keeps things on track - and that’s what makes it so rewarding.
The people we’re looking for
We’re looking for people who know how to build great relationships: you’ll work closely with clients and teams across the business. You’ll be adaptable and calm under pressure as the work is varied and fast-paced. You’ll spot opportunities, solve problems, and use data to make an impact for clients. Previous experience in B2B account management is definitely valuable!
You’ll thrive here if you’re:
- Great at building trust and communicating with clarity
- Comfortable managing multiple priorities without losing focus
- Curious, analytical, and quick to turn insight into action
- A natural problem-solver who’s always thinking ahead
- Someone who brings energy, empathy, and a team-first mindset
The skills you’ll learn
Working in CS means growing your commercial know-how and people skills at the same time. You’ll learn how to guide clients with confidence, turn campaign data into clear next steps, and keep even the trickiest projects running smoothly.
You’ll build experience in:
- Managing client relationships with trust and transparency
- Spotting trends in campaign data and using them to drive better results
- Presenting insights in a way that’s clear and compelling
- Navigating the world of B2B sales engagement and our unique approach
You’ll also pick up skills that stay with you wherever you go, including:
- Strategic thinking and making data-backed decisions
- Communicating confidently with a range of stakeholders
- Problem-solving under pressure and adapting when things change
- Collaborating with different teams to deliver results
You’ll be involved in a lot - you're a project manager, strategist, data analyst and communicator all in one. Every day is genuinely different, which keeps it interesting. There’s loads of support and a real sense of teamwork here, so even when juggling multiple things, you’re never on your own.
You’ll be involved in a lot - you're a project manager, strategist, data analyst and communicator all in one. Every day is genuinely different, which keeps it interesting. There’s loads of support and a real sense of teamwork here, so even when juggling multiple things, you’re never on your own.
The interview process
We keep things simple, structured, and human. We carefully read every application. If your experience aligns with the role, we’ll be in touch to arrange a first conversation. Here’s what usually happens:
01. CV review
02. Initial interview
A 45–60 minute video call with our Talent team. You’ll learn more about Sopro, the role, and what it’s like to work here. We’ll ask questions about your background, goals, and interests – sometimes beyond the job description – so we get to know the person, not just the CV.
03. Practical task
A short assignment that reflects real work you’d be doing in the role. It’s not a trick test, it’s a way for both of us to understand how you approach tasks and solve problems. You’ll tell us when you can complete it, and we’ll work around your schedule.
04. Final interview
A deeper discussion with your potential manager. We’ll talk through your assignment, explore your approach, and dig into your experience in more detail. This is also your chance to ask anything, from team culture to growth opportunities.
Career progression
Customer Success Manager
Head of Customer Success
Customer Success Operations Manager
Customer Success Team Lead
Senior Customer Success Manager
Customer Success Manager
Head of Strategic Account Management
Strategic Account Manager
What I love about Customer Success is the impact you get to make both for clients and for the business. It’s fast-paced, full of variety and there’s always something new to learn. It keeps you on your toes, but that’s what makes it so rewarding.
What makes Sopro a great place to work
Our values
Open. Ambitious. Collaborative. Invested. These underpin our culture, decisions, and ambitions.
Career growth
Ongoing training, clear progression paths, and space to grow in the direction that suits you.
Team culture
Supportive people, exciting projects, and a culture where you’re trusted to do your best work.
Work-life balance
Hybrid working, generous perks, and wellbeing support across mental, physical, and financial health.
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