We help businesses sell more and grow more. And that all starts with you.
Headquartered in Brighton, Sopro provides sophisticated email lead generation services to hundreds of businesses, from innovative start-ups to global brands.
For six years we have redefined B2B email marketing. Our clever tech and smart people deliver a cost-effective yet reliable flow of business leads.
We identify our clients’ ideal prospects with advanced data and targeting, before contacting them with introductory emails. When a prospect wants to know more, we seamlessly integrate the lead into our clients’ pipeline. Sales teams can then pick up the conversation and focus on selling more.
Voted Tech Company of the Year by Campaign Magazine, and recently nominated as Best Place to Work (SME) at the UK Business Awards, we’ve received recognition for our people, service, technology and business results.
We are proud to be one of the UK’s fastest-growing digital marketing agencies. Even over the course of the last year, we’ve continued to hire staff at a lightning pace and have signed a record number of clients. In each of our six years, we’ve roughly doubled our revenue, number of clients and staff headcount. We continue to grow and innovate.
Our Customer Success team are primarily responsible for building relationships with each of our clients. We become their trusted advisors: understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.
We are seeking people who can bring amazing client relationship management skills, together with B2B experience. You need to be self-managed, juggle a portfolio of around 25 clients, and deal with the strategic demands of each.
You’ll have stretching KPIs based on protecting, growing and retaining your portfolio throughout the year. Your quarterly rewards are based on campaign delivery and client success metrics.
Some words from our Customer Success team
Meet some of the Customer Success team and hear how they describe life at Sopro in their own words.
Join our team today
Julie Jones
Customer Success Operations Manager
If you’re looking for variety, challenge and personal growth, you’ll love it here. We are empowered to be independent and accountable form results, but with plenty of support around us if it’s needed.”
James McLarnon
Head of Strategic Account Management
Our approach to client success is hugely proactive, innovative and creative. Part of that is down to our diverse backgrounds: it adds value for our clients but also creates an inclusive culture within the team.”
Recruitment
We keep it simple, following these four steps:
Screening
Apply via our careers page or LinkedIn.
Initial chat
An initial informal interview to meet, discuss the role, and make sure we’re good fit for each other.
Task
We’ll ask you to complete a task ahead of your scheduled formal interview.
Formal interview
A blend of traditional and competency-based questions, and a discussion and review of your task.
Career path
We assess all roles based on ability: we attract the best talent and then help people develop their skills and realise their career aspirations.
We have a clear pathway and proven track record of enabling our people to achieve their potential – be that within Customer Success or other areas of our business.
Within Customer Success, we recognise that people management is not for everyone, and have two clear, separate paths for the respective skill-sets needed to bring success.
Benefits at Sopro
With offices spread across countries and continents, the details of our benefits can change based on what is available locally - and while some of the finer details may differ, the spirit of our perks remains the same wherever you’re based.
What we offer
Career progression plan
We offer a well-structured career progression path supported by regular 360-degree feedback. Everyone has a clear path, so you’ll continually learn and grow as a professional.
Private healthcare insurance
We look out for your health with a high level of private medical care.
Yearly bonus: company profit sharing
We believe in sharing in our success, so we reward your loyalty using 10% of our yearly profits.
Extended annual leave
We provide additional annual leave allowance above the standard paid leave determined by law.
International travel
You will have the opportunity to travel and work with colleagues from different Sopro office locations.
Culture and perks
Learning and development
We’ve built our own learning platform to aid your personal and professional growth. Additional support comes from mentorship, external training and certification.
Hybrid working
For face-to-face time with your colleagues, work from our offices two days a week: centrally located and packed with perks and treats. And for those days when you need some quiet time to fully focus, work from home.
Wellbeing package
Our wellbeing budget is adapted to the needs of our people: regular sports, social activities and lots of healthy snacks.
Your work matters
We have an open-door policy and value your opinion. Ideas are heard and genuinely put into practice.
Awards and recognition
Sell more
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