Work with us

Customer success starts with you

Join today

We help businesses sell more and grow more. And that all starts with you.

icn

Headquartered in Brighton, Sopro provides sophisticated email lead generation services to hundreds of businesses, from innovative start-ups to global brands.

For six years we have redefined B2B email marketing. Our clever tech and smart people deliver a cost-effective yet reliable flow of business leads.

We identify our clients’ ideal prospects with advanced data and targeting, before contacting them with introductory emails. When a prospect wants to know more, we seamlessly integrate the lead into our clients’ pipeline. Sales teams can then pick up the conversation and focus on selling more.

icn

Voted Tech Company of the Year by Campaign Magazine, and recently nominated as Best Place to Work (SME) at the UK Business Awards, we’ve received recognition for our people, service, technology and business results.

We are proud to be one of the UK’s fastest-growing digital marketing agencies. Even over the course of the last year, we’ve continued to hire staff at a lightning pace and have signed a record number of clients. In each of our six years, we’ve roughly doubled our revenue, number of clients and staff headcount. We continue to grow and innovate.

icn

Our Customer Success team are primarily responsible for building relationships with each of our clients. We become their trusted advisors: understanding the details of their offering, formulating agreed campaigns, demonstrating scalable and repeatable success, and proactively suggesting campaign improvements.

We are seeking people who can bring amazing client relationship management skills, together with B2B experience. You need to be self-managed, juggle a portfolio of around 25 clients, and deal with the strategic demands of each.

You’ll have stretching KPIs based on protecting, growing and retaining your portfolio throughout the year. Your quarterly rewards are based on campaign delivery and client success metrics.

Some words from our Customer Success team

Meet some of the Customer Success team and hear how they describe life at Sopro in their own words.

Join our team today
avatar

Julie Jones

Customer Success Operations Manager
quote icon

If you’re looking for variety, challenge and personal growth, you’ll love it here. We are empowered to be independent and accountable form results, but with plenty of support around us if it’s needed.”

avatar

James McLarnon

Head of Strategic Account Management
quote icon

Our approach to client success is hugely proactive, innovative and creative. Part of that is down to our diverse backgrounds: it adds value for our clients but also creates an inclusive culture within the team.”

Recruitment

We keep it simple, following these four steps:

ico_stepworks
Screening

Apply via our careers page or LinkedIn.

ico_stepworks
Initial chat

An initial informal interview to meet, discuss the role, and make sure we’re good fit for each other.

ico_stepworks
Task

We’ll ask you to complete a task ahead of your scheduled formal interview.

ico_stepworks
Formal interview

A blend of traditional and competency-based questions, and a discussion and review of your task.

Career path

We assess all roles based on ability: we attract the best talent and then help people develop their skills and realise their career aspirations.

We have a clear pathway and proven track record of enabling our people to achieve their potential – be that within Customer Success or other areas of our business.

Within Customer Success, we recognise that people management is not for everyone, and have two clear, separate paths for the respective skill-sets needed to bring success.

Benefits at Sopro

With offices spread across countries and continents, the details of our benefits can change based on what is available locally - and while some of the finer details may differ, the spirit of our perks remains the same wherever you’re based.

What we offer

benefits

Career progression plan

We offer a well-structured career progression path supported by regular 360-degree feedback. Everyone has a clear path, so you’ll continually learn and grow as a professional.

benefits

Private healthcare insurance

We look out for your health with a high level of private medical care.

benefits

Yearly bonus: company profit sharing

We believe in sharing in our success, so we reward your loyalty using 10% of our yearly profits.

benefits

Extended annual leave

We provide additional annual leave allowance above the standard paid leave determined by law.

benefits

International travel

You will have the opportunity to travel and work with colleagues from different Sopro office locations.

Culture and perks

Learning and development

We’ve built our own learning platform to aid your personal and professional growth. Additional support comes from mentorship, external training and certification.

Hybrid working

For face-to-face time with your colleagues, work from our offices two days a week: centrally located and packed with perks and treats. And for those days when you need some quiet time to fully focus, work from home.

Wellbeing package

Our wellbeing budget is adapted to the needs of our people: regular sports, social activities and lots of healthy snacks.

Your work matters

We have an open-door policy and value your opinion. Ideas are heard and genuinely put into practice.

See open positions
left_coral_triangle

Made it this far?

Guess we’ve caught your interest

Discover all our opportunities
logo Awards and recognition
tech_awards
internation_business_awards
UKBA 2021
UK Business of the year
SME 2021
stevie_winner
digital city awards
tech_awards
UKBA 2021
digital city awards
internation_business_awards
SME 2021
UK Business of the year
stevie_winner