It’s critical to understand what the business is trying to achieve and how quickly they want to achieve it. What are t
It’s critical to understand what the business is trying to achieve and how quickly they want to achieve it. What are their goals, their issues and their measures of success? What timescales are they working to? This one is especially important when it comes to tying in with many other aspects of their business and/or marketing strategy.
Many times our customers will ask for something very specific to be built into our eCommerce platform. Of course, we could just add exactly what is requested – however, this alone wouldn’t ensure a successful project. To confirm we are aligned with the business we ask the questions – what are you trying to achieve by adding this? Is there a wider problem you are trying to solve? Is there a date you are working to?
We find that by asking these bigger questions we can work closer with our customers, understand their business better and often than not, we already have a solution readily available, or can make their idea more efficient/complete.
Visualsoft was established over 21 years ago and as you can imagine we have learnt a lot not only from our in house teams, but also through our partners and our customers. This combined knowledge is invaluable and allows us to successfully grow our customers’ online businesses.
Customer feedback has done and will always help to drive our development direction.