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Operations Manager – Sopro Operations

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Operations manager – sopro operations

Posted on: April 9, 2021

Contract type: Full Time

Location: Skopje, Macedonia

Operations Manager – Sopro Operations

Job description

Business Information

Headquartered in Brighton, UK, Sopro provide Digital Marketing Services to a global client base.

With approx 30 new hires in the last 6 months Sopro has maintained its position as one of the fastest growing digital marketing agencies in Europe.


The Role

The Sopro Operations Manager will provide leadership and support across the full spectrum of Sopro ops resource.

Key responsibilities

Team management

  • Direct line management of operations team leads
  • Ensure that all workings are manufactured in a correct, cost effective and timely manner in alignment with specifications and quality requirements
  • Recruit, train, supervise and appraise human resources
  • Chalk out or improve operational systems, processes and best practices that guarantee organizational well-being
  • Develop manager and non-manager employees to full competence through staggered and supported introduction to their various tasks and responsibilities
  • Support client communications via email, skype, phone or in person to ensure high standards of communication, personally and across the team
  • Balance high levels of output with extremely high quality and accuracy standards

Reporting and Systems

  • Maintain and distribute agreed internal MI and commercial reporting
  • Support the development and distribution of MI reports and dashboards
  • Proactively review and improve the various MI channels in place

Strategy and Leadership

  • Work with the Head of Operations to forecast and resource the department effectively
  • Contribute towards the achievement of company’s strategic and operational objectives
  • Work with the Head of Operations to Implement management frameworks and management tier to support the growth of the business
  • Identify opportunities to apply technology to increase efficiency and improve performance
  • Work with the Head of Operations to implement the system changes required to improve the service delivery process

Character/Personal Qualities

  • Objective
  • Commercially astute
  • Worldly
  • Smart
  • Technical
  • Funny
  • Fast

Skills & Experience

  • Strong Excel Proficiency
  • Experience managing multi-channel digital marketing, agency or client side with demonstrable success
  • Experience managing managers and teams
  • Experience managing key client and partner relationships
  • Strong understanding of CRM system usage
  • Comfortable communicating at C-Level both internally and externally
  • Perfect, fluent written and verbal English skills
The package
  • Competitive salary and excellent benefits
  • Expert mentorship and a guided development plan
  • Cool, vibrant workplace with a great vibe
  • Fresh fruit, breakfasts, foosball, volleyball…everything you would expect from a tech company
  • Regular social events
  • Awesome colleagues

Think you're the person for this role?
Apply below and someone will be in contact soon.

Please submit your CV to cv@sopro.io