icn icn

Team Manager – Operations (US Market)

Be part of something amazing.

Team Manager – Operations (US Market)

Posted on: September 12, 2022

Contract type: Full Time

Location: Skopje, Macedonia

Team Manager – Operations (US Market)

Job description

Headquartered in Brighton, UK, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to sector leaders and global brands.

We have spent seven years redefining B2B demand generation techniques and proving that there are more predictable, higher quality ways to harness technology to create demand.

Receiving a Best Place to Work award by the UK Business Awards 2021, we’ve been busy collecting awards for our people, service, technology, and business results. With >100% revenue and headcount growth 6 years running we are proud to be one of the UK’s fastest growing digital marketing agencies.

The Role

As a Team Manager – Operations (US Market), you will be responsible for planning and overseeing the prospecting delivery strategy for Sopro’s US based clients, while leading a team of Marketing Operations Executives. As such, the role will follow working hours in adherence with the US Market (3-11 pm local time).

Looking to join our Ops team?

Learn about our culture, career development and what it's like to be part of the Sopro team.

Key responsibilities

Team Management (70%)

  • Direct line management of up to 10 team members;
  • Accountability for team performance, ensuring all relevant KPIs are achieved across the team at both collective and individual levels;
  • Support the recruitment process. Interview and assess candidates together with the Operations Manager;
  • Manage and track staff holiday, absence and performance matters, implementing the various stages of the company’s HR and Performance Management policies where appropriate;
  • Help in developing the new starter induction training program and material;
  • Deliver new starter inductions and training for all new additions to the team;
  • Develop staff to full competence through staggered and supported introduction to their roles and responsibilities with the help of senior executives within the team;
  • Balance high levels of output with extremely high quality and accuracy;
  • Represent the various working policy stances and positions of the business with confidence and authority, maintaining employee trust and motivation at all times;
  • Lead by example to develop an environment of trust, maturity and positivity within the workplace, ensuring a motivated and happy team.

Campaign Delivery (30%)

  • Day-to-day delivery of key client campaigns. Support and deliver our highest value contracts;
  • Maintain user-level familiarity with all delivery systems and processes;
  • Reporting and systems;
  • Oversee the weekly reporting process, ensuring accuracy and high quality campaign analyses is performed, together with appropriate suggestions being sent to the client;
  • Ensure team adhering to all defined procedures;
  • Maintain and distribute internal reporting on team’s KPI performance. (I.e. bonus submissions);
  • Strategy and leadership;
  • Work with the Operations Managers to continually improve the ops processes, systems and procedures
  • 3+ experience working in B2B digital marketing sector
  • Organisation and time management skills
  • Excellent communication and team leadership skills
  • In-depth knowledge of performance metrics
  • Previous experience with managing resources and delegating tasks
  • Proven problem-solving attitude
  • Ability to create and inspire team environment with an open communication culture
  • Ability to make responsible and effective decisions
About Us

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

What we offer

At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:

  • Competitive salary
  • Private Healthcare Insurance
  • A yearly bonus & virtual shares in the company
  • Extended annual leave
  • Learning and Development program
  • Excellent central Skopje office location (full of great people)
  • Regular social events
  • Flexible working – a mix of office and remote working environments
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented

We employ some of the best talent we have ever come across, from our management team to our developers… through to our exceptional marketing and operations teams. Nobody grows without working with the best and you will be working with the best from day one.

Think you're the person for this role?
Apply below and someone will be in contact soon.