icn icn

Head of Operations (Sopro Premium)

Be part of something amazing.

Head of Operations (Sopro Premium)

Posted on: May 10, 2022

Contract type: Full Time

Location: Skopje, Macedonia

Head of Operations (Sopro Premium)

Job description

Headquartered in Brighton, with offices in Skopje and Miami and a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to sector leaders and global brands.

We have spent seven years redefining B2B demand generation techniques and proving that there are more predictable, higher quality ways to harness technology to create demand.

Receiving a Best Place to Work award by the UK Business Awards 2021, we’ve been busy collecting awards for our people, service, technology, and business results. With >100% revenue and headcount growth 6 years running we are proud to be one of the UK’s fastest growing digital marketing agencies.

Sopro is part of the Sopro Holdings group.

The role

Following the expansion of our fastest growing department – Operations, we have an exciting new opportunity for Head of Operations who will facilitate the planned growth of the Operations Department and make a significant impact in our already fast-growing business.

Working closely with the Group COO, you will take on the day-to-day management and running of our Premium Operations Department, including forecasting headcount, recruiting, inducting and training new team members at pace.

This new role will be a crucial one that requires a blend of abilities from the training and motivating of the team, to a multitude of strategic, technical, commercial & creative management skills.

Looking to join our Ops team?

Learn about our culture, career development and what it's like to be part of the Sopro team.

Key responsibilities
  • Forecast and resource the department effectively
  • Recruit and train new employees
  • Prepare Forecasts and KPI Reporting
  • Plan, schedule and oversee the delivery strategy
  • Analyse performance, providing key business insights such as campaign performance and delivery against forecast
  • Take the lead in the continuous improvement of the Ops processes, systems and procedures
  • Performance manage the team when needed
  • Define and manage the department to a clear KPI framework aligned to business goals
  • Accountability for department performance, ensuring all relevant KPIs are achieved across the department, at both collective, on a team and on individual levels.
  • Ensure clear internal and external communications are employed departmentally
  • Represent the various working policy stances and positions of the business with confidence and authority, maintaining employee trust and motivation at all times.
  • Lead by example to develop an environment of trust, maturity and positivity within the workplace, ensuring a motivated and happy team
  • Proven work experience in managing managers and teams
  • Digital marketing background with strong technical skills
  • Experience in managing growth
  • Experience managing key client and partner relationships
  • Strong understanding of CRM system usage
  • Strong Excel Proficiency
  • Comfortable communicating at C-Level both internally and externally
  • Strategic thinking with an entrepreneurial spirit; you are passionate, persuasive and inspiring
  • An orientation toward action and passion for execution
  • Results Driven

About us

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

The package

At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:

  • Competitive salary
  • Private Healthcare Insurance
  • Extended annual leave
  • Learning and Development program
  • Excellent central Skopje office location (full of great people)
  • Regular social events
  • Flexible working – a mix of office and remote working environments
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.

We employ some of the best talent we have ever come across, from our management team to our developers… through to our exceptional marketing and operations teams. Nobody grows without working with the best and you will be working with the best from day one.

Think you're the person for this role?
Apply below and someone will be in contact soon.