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Customer Success Manager

Be part of something amazing.

Customer Success Manager

Posted on: September 12, 2022

Contract type: Full Time

Location: Miami, US

Customer Success Manager

Job description

Headquartered in Brighton, and with offices in North Macedonia and Serbia, Sopro provides sophisticated email marketing services to hundreds of businesses, from global brands to new entrants.

We have spent six years redefining B2B sales prospecting techniques. Our service generates a reliable flow of high-quality sales conversations for the sales teams of our clients.

Voted Best Place to Work in the UK Business Awards 2021, and Tech Company of the Year by Campaign Magazine, we’ve collected a host of awards for our people, workplace, technology and business results. We are proud to be one of the UK’s fastest-growing digital marketing agencies.

Sopro is part of the Sopro Holdings group.


The Role

With a commercial hat on… this role will support, revitalise, build, and make amazing our approach to client relationship management.

We’re seeking an experienced B2B relationship manager to nurture, grow, and retain our fast-growing client base.

Looking to join our CS team?

Learn about our culture, career development and what it's like to be part of the Sopro team.

Key responsibilities
  • Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the Sopro service.
  • Plan, schedule and oversee key client communication points.
  • Understand our clients’ needs and business objectives and ensure Sopro delivers against them
  • Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction.
  • Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful.
  • Understand then shape our approach to better develop, diversify and grow client accounts
  • Experience in building trust and developing B2B client relationships
  • Superb communication, interpersonal and teamwork skills with the confidence to communicate at C-Level.
  • Excellent influencing and relationship-building skills
  • Highly organised
  • Strong analytical ability to draw insights from data and identify opportunities
  • Creative problem solver who insightfully anticipates customer needs and proactively addresses them.
  • Self-starter attitude with the ability to work well independently and self-manage workload effectively
  • Fun and hungry to learn!

About us 

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro through our behaviours, not only as people but across the business. We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

What we offer

At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team.

Benefits and perks that we offer include:

  • Competitive salary and commission scheme
  • 25 days annual leave plus bank holidays
  • Flexible working
  • Private health options
  • A yearly bonus & virtual shares in the company
  • Social and well-being budget for each team
  • Free snacks and drinks in the office
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.

We employ some of the best talent we have ever come across, from our management team to our developers… to our exceptional marketing and operations teams. Nobody grows without working with the best and you will be working with the best from day one.

Think you're the person for this role?
Apply below and someone will be in contact soon.