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Compliance Team Manager

Be part of something amazing.

Compliance Team Manager

Posted on: July 13, 2022

Contract type: Full Time

Location: Skopje, Macedonia

Compliance Team Manager

Job description

Headquartered in Brighton, and with offices in Miami, Skopje and Serbia, Sopro Holdings Group (Sopro Group) includes Sopro the world’s leading B2B email prospecting agency, SaaS business Outbase, and entrepreneur community, Founders Hub.

Voted Best Place to Work in the UK Business Awards 2021, and Tech Company of the Year by Campaiazine, we’ve collected a host of awards for our people, workplace, technology, and business results. We are proud to also be one of the UK’s fastest-growing digital marketing agencies.

 

The role

On this occasion we are excited to present a new opening within the GDPR Local team, one of our incubator companies.

GDPR Local is a dynamic, high-tech, data protection company, providing GDPR compliant services to a wide range of companies across the EU and globally.

Their platform and proactive approach to data protection plus the opportunity to work with a wide range of companies across the world makes this an exciting opportunity for the right person.

We are growing our GDPR Local team now to support our existing and new clients – they have huge plans and will grow fast.

Assuming the role, as a Compliance Team Manager you will be focused on supporting, directing and leading a team of Compliance Executives, to deliver data protection and GDPR compliance activities and contribute to client retention Reporting to the Managing Director, you will ensure client satisfaction while helping the growth of the team and handle compliance and data protection issues.

Looking to join us?

Discover what it's like to be part of our growing and ambitious team.

Key responsibilities
  • Responsible for managing a team of Compliance Executives and delegating tasks related to the clients and the company.
  • Responsible for the entire employee lifecycle, including recruitment and performance management.
  • Evaluate team performance and provide coaching and mentorship to individuals to ensure KPIs are met.
  • Developing strategies to promote team member adherence to performance goals and company targets
  • Lead by example to develop an environment of trust, maturity and positivity within the workplace, ensuring a motivated and happy team.
  • Work closely with the Business Development Manager  to drive improvements in the overall client experience and to drive revenue growth whilst mitigating client churn
  • Support specific client requests and continually seek opportunities to increase client satisfaction and take ownership of improvement projects end-to-end.
  • Actively use and manage HubSpot account
  • Create and improve on existing reports
  • Collaborate with the tech team for various product updates, as well as with other relevant departments within the company
Requirements
  • Demonstrable record of people leadership and results
  • Previous legal and data protection [GDPR, cyber] background is preferred
  • Strong skills as an influencer, coach, communicator and relationship builder
  • People-focused, with an empathetic, consultative approach to training, supporting or mentoring colleagues.
  • Confident decision maker who can effectively manage concurrent priorities and who is comfortable with ambiguity.
  • Strong track record of identifying opportunities to improve the client experience and ways of working.
  • High level of professional integrity
  • Excellent English, both written and verbal
  • Experienced with marketing automation software, or any CRM (Hubsport, Mailchimp) would be considered as an advantage

 

About us

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

What we offer

At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:

  • Competitive salary
  • Excellent central Skopje office location (full of great people)
  • Flexible working (just 2 days a week mandatory office presence)
  • Private Healthcare Insurance
  • Additional Annual Leave
  • Regular social events
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.

We employ some of the best talent we have ever come across, from our management team to our developers… to our exceptional marketing and operations teams. Nobody grows without working with the best and you will be working with the best from day one.

Think you're the person for this role?
Apply below and someone will be in contact soon.