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Community Manager

Be part of something amazing.

Community Manager

Posted on: May 19, 2022

Contract type: Full Time

Location: Brighton, UK

Community Manager

Job description

Headquartered in Brighton, Sopro provides sophisticated digital marketing services to hundreds of businesses, from global brands to sector leaders and new entrants too.

We have spent seven years redefining B2B demand generation techniques and striving to prove that there are much more predictable, higher quality ways to harness new social networks in order to create demand and interest for relevant suppliers.

Voted Tech Company of the Year by Campaign Magazine, we’ve been busy collecting awards for our people, service, technology and business results. We are proud to be one of the UK’s fastest growing digital marketing agencies, but we want to grow more. This is a new role, and a crucial one. It’s an incredible opportunity within an ambitious team.

The Role

We are looking for an experienced Community Engagement Manager to join our UK Marketing function. Working closely with the Director of Content Strategy, you will manage our digital presence, engage and nurture important community groups (some of which are already established) using a variety of digital platforms, social media and tools including running our email nurture programme.

Your activity will raise our multiple brand profiles. You’ll be responsible for promoting our thought leadership content to educate our communities about sales prospecting, generating new business enquiries and recommendations. You will be tech-savvy, experienced in social media, PR and promotional events, with exceptional oral and written communication skills to develop engaging content. As the face and voice of our brand, you should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community.

This is an exciting role in a relatively new team so there is huge potential to make your mark in a fast-growing business and within a supportive, close-knit team.

Looking to join us?

Discover what it's like to be part of our growing and ambitious team.

Key responsibilities
  • You will be accountable for our social, communities and support our email campaigns for both prospect and existing clients.
  • Set and implement paid and organic social media and communication campaigns to align with marketing strategies for both business and employer brand
  • Working alongside our CRM and Systems integration lead to plan and execute our email nurture programme
  • Reporting on social and campaign nurture activity
  • Research, identify and engage existing digital communities and establish new ones too
  • Provide engaging text, image and video content for social media accounts and email campaigns.
  • Respond to comments and customer queries in a timely manner
  • Monitor and report on feedback and online reviews
  • Organise and participate in events to build community and boost brand awareness
  • Coordinate with the business to ensure that they are aware of your progress and that you are aware of client feedback, trends and needs
  • Build relationships with customers, potential customers, industry professionals and journalists
  • Stay up-to-date with digital technology trends and the competitive landscape.Proven experience and ability to prioritise and juggle multiple projects and deadlines simultaneously
  • Carry out other ad-hoc duties as requested by senior management.
Requirements
  • Proven work experience managing virtual communities, with experience launching community initiatives (e.g. building a digital forum, launching an ambassador program and creating an event series)
  • Hands on experience with social media management for brands
  • Experience in paid social ads, building audiences, running and optimising campaigns
  • Experience running email nurture programmes to specific groups of prospects and customers
  • Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
  • Excellent verbal communication skills
  • Excellent writing skills
  • Ability to interpret website traffic and digital customer engagement metrics
  • Knowledge of digital marketing and marketing channels
  • Attention to detail and ability to multitask
  • Commercially minded with an understanding of the B2B sales cycle and the types of challenges faced by business owners, sales, and marketing professionals
  • Strategic thinking with an entrepreneurial spirit; you are passionate, persuasive and inspiring
  • An orientation toward action and passion for execution
  • BSc degree in Marketing or relevant field.

About us

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

What we offer

At Sopro Group, we invest in our people – they are what makes our company great, and we work hard to make sure everyone feels valued. Some of the perks we offer include:

  • Competitive salary.
  • Private healthcare insurance.
  • Profit share scheme.
  • Regular social events.
  • Flexible working – a mix of office and remote working environments.
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.

We employ some of the best talent we have ever come across, from our management team to our developers… through to our exceptional marketing and operations teams. Nobody grows without working with the best, and you will be working with the best from day one.

Think you're the person for this role?
Apply below and someone will be in contact soon.