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Business Systems Lead

Be part of something amazing.

Business Systems Lead

Posted on: January 11, 2023

Contract type: Full Time

Location: Skopje, Macedonia

Business Systems Lead

Job description

With offices in Brighton, Skopje and Miami, and a team in Serbia, Sopro provides sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to sector leaders and global brands.

We have spent seven years redefining B2B demand generation techniques and proving that there are more predictable, higher quality ways to harness technology to create demand.

Receiving a Best Place to Work award by the UK Business Awards 2021, we’ve been busy collecting awards for our people, service, technology, and business results. With >100% revenue and headcount growth 7 years running we are proud to be one of the UK’s fastest growing digital marketing agencies.

The role

Within our Business Analytics and Reporting Team, as a Business Systems Lead, your goal will be to support the businesses’ sales, marketing and client services departments with effective visibility and access to the various prospect and customer databases in use.
Data structure, integrity and ease of access will play a big part of the role, and you will lead the delivery and optimization of process automation and key integrations with external systems (such as communications and messaging platforms, email delivery systems, web plugins, tracking and analytics engines plus internal systems)

Looking to join our Ops team?

Learn about our culture, career development and what it's like to be part of the Sopro team.

Key responsibilities
  • Ensure that our sales, marketing, and client services CRM systems operate effectively, bringing manual interventions to the minimum and eliminating manual reporting
  • Create workflows and automation configurations to streamline processes
  • Lead the setup of new CRM systems configuration and integration for current and new group brand activity
  • Connect and centralize the marketing and sales pipeline data feeds from various sources into HubSpot
  • Lead CRM system admin activities such as activating pre-integrated tech plugins (such as Zapier) and automating data flow
  • Work with the reporting team to create solutions to streamline reporting of the different departments activities and ensure data is reported correctly across
Requirements
  • Experience in CRM systems and concepts, including automation, integration & segmentation
  • Ability to resolve technical CRM issues
  • Good understanding of data and entity structures
  • Excellent communication skills (written and oral)
  • Experience with gathering, defining, and detailing user requirements. Includes identifying gaps in requirements, resolving inconsistencies, and prioritizing requirements
  • Excellent problem-solving skills
  • Can build great working relationships with varies different stakeholders across the business

About Us

We’re the people behind the prospects. For all the clever tech, what makes the Sopro service stand out is the people. As we like to tell our clients, we’re a team not a tool.

Our values permeate Sopro Group through our behaviours, not only as people but across the business.

We invest in our people, their development, our products and our working environment. We are ambitious, not only as a business but by encouraging passionate and imaginative collaboration. We are people who are proud of our identity and celebrate each other’s successes, whilst giving back to our local communities. We are open and transparent, with our clients and our people – each team member has a voice, and we ensure it is heard!

What we offer

At Sopro we invest in our people – they are what makes our company great, and we work hard to make sure that everyone feels like a valued member of the team.

Benefits and perks that we offer include:

  • Career progression plan – Well-structured career progression path supported by regular 360- degree feedback.
  • Yearly Bonus – Company profit sharing; We believe in sharing in our success, as such we’ll reward your loyalty by sharing 10% of the company’s net profit with employees.
  • Extended annual leave
  • Private healthcare insurance
  • International travel – You will have the opportunity to travel and work side by side from different Sopro offices/locations.
  • Learning and Development – A learning platform to encourage you in personal and professional growth additionally supported by mentorship, external training, and certification when needed.
  • Hybrid working- 3 days from home, 2 days in the office, and if you want to come every day – you surely can!
  • Wellbeing package adapted to the needs of our people. Regular sports, social activities, and lots of healthy snacks.
  • Your work matters – We have an open-door policy and value your opinion. Ideas are heard and genuinely put into practice.

Think you're the person for this role?
Apply below and someone will be in contact soon.