Headquartered in Brighton, Sopro provide sophisticated digital marketing services to hundreds of businesses, from innovative start-ups to sector leaders and global brands.
We have spent six years redefining B2B demand generation techniques and proving that there are more predictable, higher quality ways to harness technology to create demand.
Voted Tech Company of the Year by Campaign Magazine, and Best Place to Work in the UK Business Awards 2021, we’ve been busy collecting awards for our people, service, technology, and business results. With >100% revenue and headcount growth 6 years running we are proud to be one of the UK’s fastest growing digital marketing agencies.
Sopro is part of the Sopro Holdings group.
We have an exciting new opportunity for a experienced Trainer to come and join our newly formed Learning & Development Department in Brighton. The successful candidate will be responsible for identifying, creating and delivering the training needs of our regular new starters in the Client Services Team as well as providing on-going training, support and coaching to existing employees across the department including Senior Client Service Executives and Team Leaders.
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See what a career path with us would look like...
Responsible for delivering best practice coaching and mentoring training across our ‘Buddying group’ in order to achieve better levels of quality and consistency around support and feedback across the Client Services department.
Responsible for ensuring we have a robust onboarding programme for all new starters
Support all new starters with ‘Buddying’ support as an enabler towards their probationary success
Continuously review our training and coaching material, ensuring they remain fit for purpose and are version controlled
Develop a systematic approach with the Client Services Management Team that defines the process of how colleagues get identified for coaching and how the critical success factors (CSF) will be agreed prior to the commencement of any coaching with the team lead, Coachee and yourself
Ensuring full Training Needs Analysis is completed periodically throughout the year, with full record management of what support has been delivered and to whom
Monitor and use reporting tools and analysis like internal client satisfaction scores, churn data points, upsell and win-back performance, together with other associated metrics/insights in order to drive recommendations and decisions for improvement and change
Skills, Knowledge & Experience
Experience of training and coaching others to succeed
Knowledge of best practice coaching frameworks e.g GROW, Observation, Impact & Suggestion (OIS)
Experience of building and delivering training programmes
Excellent communication skills
Analytical and data driven
Excellent organisational and time management skills
Confident at managing concurrent priorities and working with ambiguity
Ability to forge strong relationships & trust whilst delivering long lasting impactful coaching
Knowledge/experience of using Learning Management Systems and/or Learning Experience Platforms
Previous experience of designing and delivering onboarding, training and development initiatives for Client Services/Account Management teams.
At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team.
Benefits and perks that we offer include:
25 days annual leave plus bank holidays
A yearly bonus & virtual shares in the company
Private health options
Social and well-being budget for each team
Free snacks and drinks in the office
Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.
We are rapidly expanding which also offers a fantastic opportunity to progress to more senior roles.
We employ some of the best talent we have ever come across, from our management team to our developers… to our exceptional marketing and operations teams. Nobody grows without working with the best and you will be working with the best from day one.
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