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Departmental Trainer

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Departmental Trainer

Posted on: November 24, 2021

Contract type: Full Time

Location: Skopje, Macedonia

Departmental Trainer

Job description

Headquartered in Brighton, UK, Sopro provides sophisticated digital marketing services to forward thinking businesses, from boutique startups to global brands and sector leaders.

We have spent six years redefining B2B demand generation techniques and striving to prove that there are much more predictable, higher quality ways to harness new social networks in order to create demand and interest for relevant suppliers.

Receiving a Best Place to Work award by the UK Business Awards 2021, we’ve been busy collecting awards for our people, service, technology and business results. With over 100 new hires in the last 12 months, Sopro has maintained its position as one of the fastest growing digital marketing agencies in Europe.

As a result of this growth, we have a great opportunity for a Trainer to support in delivering an effective learning and development strategy to meet the growing hiring demands of the business.

The Role 

The Operations Trainer is responsible for ensuring the successful on-boarding of our regular new starters to include the initial set training period(s) which will ready them for ultimate success in their roles within their probationary period and beyond. They will also need to support, through identification methods, the ongoing needs of our existing Operations colleagues and prepare materials and deliver specific training which will continuously develop their own capabilities, skills and craft to become best in class Operations Marketing Executives.

The Operations Trainer will play a pivotal role in supporting the Operations Management Team in identifying specific  training needs at Departmental, Team and Individual levels, ensuring we remedy areas of under-performance quickly.  This focus will help us maximise success and contribute towards the business performance goals set out in the overall Sopro plan.

By working closely with the Operations Management Team, Senior Management and all cross Departmental Teams, you will play a pivotal role in ensuring we attract, retain and grow the talent and capabilities within the department.  You will leverage strong experience of coaching techniques to continuously identify the right coaching needs, mentor others (Senior Marketing Execs) and deploy best practice coaching frameworks like GROW, Observation, Impact & Suggestion (OIS), etc to drive results.

You’ll also contribute toward evaluating our current suite of learning materials and work closely with L&D Manager/HR to influence the development of a robust Learning Experience Platform (LXP) and shape the path towards a recognised external accreditation which best reflects our data analytical credentials.

It is envisioned this role will start as an individual contributor role, managing resources though a dotted line, however the expectation is that the role could evolve into a people leadership role as the remit grows over time.

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Key responsibilities

Accountabilities – things that you ensure are done by others

Responsibilities – things that you undertake/complete yourself 

  • Responsible for ensuring we have a robust onboarding programme for all new starters
  • Support all new starters with ‘Buddying’ support as an enabler towards their probationary success
  • Responsible for delivering best practice coaching and mentoring training across our seniors and buddies in order to achieve better levels of quality and consistency around support and feedback across Operations
  • Continuously review our training and coaching material (the Ops Manual), ensuring they remain fit for purpose and are version controlled
  • Develop a systematic approach with the Operations Management Team that defines the process of how colleagues get identified for coaching and how the critical success factors (CSF) will be agreed prior to the commencement of any coaching with the team lead, Coachee and yourself
  • Ensuring full Training Needs Analysis is completed periodically throughout the year, with full record management of what support has been delivered and to whom
  • Responsible for maintaining an up-to-date knowledge of all our working practices and procedures
  • Monitor and use reporting tools and analysis in order to drive recommendations and decisions for improvement and change
  • Help solidify a continuous improvement ethic through the successful deployment of change across our people, process and technologies
  • Play an active role in helping the Operations Management Team identify and implement agreed projects which has a direct or indirect impact upon the future client success and increased capabilities of our colleagues
  • As part of the Operations Management Team, play your part in inspiring positive team working, culture and display of our Sopro values
  • Experience of training and/or coaching others to succeed
  • Prior knowledge of building and delivering training programmes
  • Solid understanding of the levers and drivers to achieve great outcomes
  • Strong skills as an influencer, communicator and relationship builder
  • Analytical data driven critical thinker with good planning/organisational skills
  • Displays a Growth Mindset – not afraid to drive the ‘art of the possible’ consideration across the business and through multiple different audiences
  • Confident at managing concurrent priorities and working with ambiguity
  • Ability to forge strong relationships & trust whilst delivering long lasting impactful coaching
  • Demonstrates high personal and professional integrity
  • Passionate about Sopro with the ability to maintain a persistently positive attitude in the face of challenge
  • Previous experience of designing and delivering onboarding, training and development initiatives.
The package

At Sopro we invest in our people – they are what makes our company great and we work hard to make sure that everyone feels like a valued member of the team. Some of the perks we offer:

  • Competitive salary
  • Private Healthcare Insurance
  • Extended annual leave
  • Excellent central Skopje office location (full of great people)
  • Regular social events
  • Open door policy to all levels of management – everyone’s ideas are listened to and in a lot of cases, implemented.

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